Billing for Services

Isis Medicine and its staff is committed to appropriately billing and collecting payment for services provided. We take this responsibility seriously and, as a partner in your health care, would like to share some information to help you understand your rights and responsibilities with regard to the billing process.

Please be aware that payment OR proof of credible coverage is expected at the time of service. If you are covered by insurance, we will collect your copayment at the time of service, if applicable. As a courtesy, we will file claims on your behalf with your medical insurance company. It is your responsibility to understand the limitations of coverage for your particular policy. We highly encourage you to verify benefits with your insurance company before scheduling an appointment in our office.

Helpful Patient Billing Tips – Before, During and After Your Appointment

The following tips can help you contribute to a more smooth overall health care experience.
When scheduling your appointment . . .
Provide complete and accurate insurance information to your doctor’s office.
Before going to your appointment . . .
Check with your insurance company to determine any applicable out-of-pocket expenses including co-payment, deductible and coinsurance that you will incur for the visit.
Check with your insurance company to determine if there are exclusions from coverage including physical exams or preventive care.
When you check-in for your appointment . . .
Present your current insurance card.
Be mindful that you are expected to pay any co-payments, unpaid balances, or fees for any non-covered services.
If you do not have proof of insurance, payment is expected in full at the time of the visit.
Post appointment financial considerations . . .
Payment for any remaining balance on your account after your insurance company has settled claims for services are due within 30 days of the date of your billing statement.
Unpaid past due accounts will be referred to collection agencies and could potentially interfere with your ability to receive further care.


There are multiple options to make payment on your bill:• Online Bill Pay- navigate to to use a debit card or credit card (Visa, MasterCard, Discover or American Express) to pay your bill online. You will need the “document ID” and your patient account number in order to utilize this service
• Through your bank – be sure to enter your patient account in the Memo
• By mail – send check or credit card information with payment coupon and mail in enclosed remittance envelope to 401 Botulph Ln, Santa Fe, NM 87505
• By phone – credit card payments can be made by calling our office at 505-983-8387
• If you have any questions regarding patient billing or financial policies, feel free to contact our billing department:


Why did I get charged a cancellation fee?
If our office is not notified within 24 hours to cancel or reschedule, a “no show” fee will be assessed on your account.

What if I am seeing the doctor because I was in a car accident or had an accident at work?

On occasion, visits and medical care can be a result of an injury that occurs in a motor vehicle accident or while at work. It is important that you let us know when scheduling your appointment and when checking in that the visit is related to this type of injury. In addition, it is important that you provide our offices with the information for your auto insurer and/or worker’s compensation carrier so that we can direct the claim for your services to the appropriate insurer. This information is required at the time of service in order for our office to bill the appropriate party for services rendered.

Your office doesn’t accept my insurance, can I still see you for an appointment?
Although we will not generate claims for services to be billed to insurance companies for which we are “out of network”, if you prefer to file claims yourself, we can provide you with the proper documentation at your, request. Check your individual policy for reimbursement limitations.

Do you offer a “cash pay” discount?
Yes, we offer a 25% discount when payment is made in full at the time of service.

Why am I required to pay a copay for my preventative visit?
During your preventive visit, your healthcare provider will review various items with you. However, there may be other health concerns you bring up during your visit with him or her. If this is the case, the provider will take the time to discuss these concerns with you and, due to the time spent and resulting diagnoses, your insurance company may request a co-pay for this visit.


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